DMS | Cloud Call Center Solution
Seamlessly connect with your customers, streamline operations, and unlock unparalleled efficiency.
Fill in the form to start your 10-days free trial!
Stories of Cloud Call Center Excellence
So, what is Call Center?
Call centers are centralized offices – or facilities- that are habitually purpose-built to handle phone calls for an organization.
They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for tele sales, telemarketing, after-sale support, and other customer services.
Every SME Needs a Call Center Solution
Our System is tightly integrated with call center and unified communications to put everything you need on a single, integrated system to impress your customer, empower your agents, and elevate your business.
Practical Features:
- Automatic Call Distribution.
- Agent & Supervisor Portal.
- Wallboard, SLA notification & rule.
- Advanced queue reports.
- Queue Callback.
Benefits:
- Improve inbound call center productivity
- Real-time queue performance & statistics
- Instantly control queue calls
- Boost customer experience
Beyond Just a Phone Sytem
Omnichannel Messaging
Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.
CRM Integration
Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.
Self-hosted on Your Cloud Server
Have your IT team deploy the solution in less than a day. The full-featured Yeastar PBX software is ready to run as a single instance on various cloud environments.
- Point-and-click setup.
- Keep control of your trunks and numbers.
- Automatic system upgrade and backup.
- Save big on license fees and maintenance.
Recommended Cloud Servers
AWS, Microsoft Azure, Google Cloud, Amazon Lightsail, Digital Ocean, OVHcloud, HETZNER, Vultr, and more.
Virtualization Supports
VMware, Hyper-V, KVM, and Proxmox
Easy, Optimal, Scalable PBX Software
Meet all your communication needs in a single system.
Yeastar software-based PBX solution includes all you need, out of the box.
- Full list of industry-leading features with web, mobile, and desktop clients.
- Easy and modern GUI powering point-and-click administration.
- Bring your own SIP trunks, phones, and others with auto-provisioning support.
- Self-hosted in your own private server and stay in complete control.
White Label in Minutes
Be in control of everything from the PBX branding, service packaging to installation and support. Yeastar offer the easiest white-label solution in the market, featuring point-and-click branding settings that go live in minutes. Quickly and easily grow your business with everything ready from a top-notch provider.
Automated Call Distribution
Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options, and more features that drive faster call resolution
- Time-based Routing
- Choice-based Routing with IVR
- ACD Queuing
- Simultaneous Call Distribution (Ring All)
- Fixed-order Call Distribution (Linear)
- Rotary Call Distribution (Rrmemory)
Agent & Supervisor Portal
Provide all the tools your agents and supervisors needed in one single interface.
The dynamic streamlined Queue panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking – within drag & drop or a simple click.
Wallboard & Queue Panel
Key Features
A full-featured cloud PBX & UC solution that can support onsite, remote, and mobile workers
- Click to Call
- Call Popup
- Call Journal
- Contact Synchronization (CRM & PBX)
- Automatic Contact Creation
- Basic Ticketing System
- Live Chat
Yeastar Linkus for Google
Manage your office calls easily and never miss a call with the chrome extension
- Receive incoming call pop-up even when the browser is closed
- Easy dialpad and PBX-integrated contact search & auto-matching
- Web-based audio/video calls, call transfer, hold, mute, record, CTI, etc.
- Click and dial phone numbers available on any web pages, including web-based CRMs
- Notifications for new voicemails and missed calls
- Switch Extension Presence to Available, Away, Do Not Disturb, etc.
Softphone & Unified Communications
Linkus is a unified communications app for Web browsers*, iPhone, Android phones, desktop & directly from the browser.
Fill in the form to start your 10-days free trial!