3CX

• Make and take calls from anywhere.
• Video Conferencing.
• Instant Messaging and Chat.
• Answer WhatsApp messages.
• Conference Calls.
• Free VoIP calls with your smartphone.
• Encrypted and Secure.

With 3CX you get advanced call center features. Increase your customer service, sales, boost productivity and offer support with 3CX’s contact center technology.

• Switchboard and wallboard
• Call Center Reporting – user activity, team queue, SLA and more!
• Queue Strategies and real-time statistics – round robin, hunt by threes and more
• Call & Chat Monitoring available for Managers
• Integration with Microsoft 365
• CRM integration with popular CRMs – Salesforce, Freshdesk and more
• 3CX CRM API to develop your own CRM integration
• Call Recordings
• Hot Desking
• Create your own call flows with 3CX CFD

• Work from anywhere – multifunctional web app with inclusive UC features.
• Call from your browser, control your IP phone or smartphone.
• Answer customer queries from live chat, WhatsApp and SMS from one interface.
• Video conferencing at the click of a button.
• Native Desktop App for calls.
• Launch calls directly from your CRM.
• Integrate seamlessly with Microsoft 365.
• View the status of your colleagues.

• Chat with your customers on your website.
• Create Chat queues.
• Answer from your webclient or 3CX App.
• Transfer chats to other team members.
• Elevate a chat to a call or a video with a click.
• Chat reporting available.
• Chat monitoring feature for Managers!

• Integrate with your FB business page – All Messages are sent to your web client.
• Agents can answer customer queries without having access to Facebook.
• Forward to a queue with multiple agents.
• Chat reports available per agent and queue.

• Manage WhatsApp messages directly from one platform.
• Messages are logged, to ensure no response violates company policies.
• Staff do not need to give out their personal WhatsApp numbers
• Chat conversations are logged centrally.
• WhatsApp messages can be sent to a queue of agents to share the load.

• Send SMS / MMS to your customers.
• Route SMS to multiple agents so no message goes unanswered.
• Keep personal mobile numbers private.

• Free for up to 250 participants.
• Initiate with a single click.
• Video conference dial-in.
• Create as a conference or a webinar.
• Remote control assistance for quick & easy troubleshooting.
• Pre-upload PDFs before meetings.
• Includes a whiteboard.
• Share your screen.
• Polling tool.
• Record your videos.
• Includes chat.