DMS | Cloud Call Center Solution

Seamlessly connect with your customers, streamline operations, and unlock unparalleled efficiency.

With our “Seamless Scalability Plan”
You’ll only pay for the necessary resources and features.

That’s right, as your call center expands or contracts, your subscription will automatically scale accordingly,
providing cost savings and flexibility.

Fill in the form to start your 10-days free trial!

Stories of Cloud Call Center Excellence

So, what is Call Center?

Call centers are centralized offices – or facilities- that are habitually purpose-built to handle phone calls for an organization.
They’re operated by phone representatives or “agents” who field calls for customer support and are often serviced as phone-based hubs for tele sales, telemarketing, after-sale support, and other customer services.

Every SME Needs a Call Center Solution

Our System is tightly integrated with call center and unified communications to put everything you need on a single, integrated system to impress your customer, empower your agents, and elevate your business.

Practical Features:

Automatic Call Distribution.
Agent & Supervisor Portal.
Wallboard, SLA notification & rule.
Advanced queue reports.
Queue Callback.

Benefits:

Improve inbound call center productivity
Real-time queue performance & statistics
Instantly control queue calls
Boost customer experience

Beyond Just a Phone Sytem

Omnichannel Messaging

Provide customers more ways to get in touch with Whatsapp and SMS integration. Access and repond to messages from multiple channels in one place.

CRM Integration

Rich ready-made CRM/helpdesk integrations to automate repetitive tasks, keep a central record of customer interactions, and elevate agent productivity.

Automated Call Distribution

Take advantage of advanced automatic routing, 6 pre-defined ACD queueing (ringing) strategies, customizable IVR options, and more features that drive faster call resolution

Time-based Routing
Choice-based Routing with IVR
ACD Queuing
Simultaneous Call Distribution (Ring All)
Fixed-order Call Distribution (Linear)
Rotary Call Distribution (Rrmemory)

Agent & Supervisor Portal

Provide all the tools your agents and supervisors needed in one single interface.
The dynamic streamlined Queue panel makes it easy for you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking – within drag & drop or a simple click.

Wallboard & Queue Panel

Key Features

A full-featured cloud PBX & UC solution that can support onsite, remote, and mobile workers

Click to Call
Call Popup
Call Journal
Contact Synchronization (CRM & PBX)
Automatic Contact Creation
Basic Ticketing System
Live Chat

Yeastar Linkus for Google

Manage your office calls easily and never miss a call with the chrome extension

Receive incoming call pop-up even when the browser is closed
Easy dialpad and PBX-integrated contact search & auto-matching
Web-based audio/video calls, call transfer, hold, mute, record, CTI, etc.
Click and dial phone numbers available on any web pages, including web-based CRMs
Notifications for new voicemails and missed calls
Switch Extension Presence to Available, Away, Do Not Disturb, etc.

Softphone & Unified Communications

Linkus is a unified communications app for Web browsers*, iPhone, Android phones, desktop & directly from the browser.